Question 1

How do I place an order?

Accepted Answer

Collection pieces: Browse the collection and message us on WhatsApp, Instagram, Facebook or email. We confirm the design, price and timeline, and take it from there — there's no design stage. Custom commissions: Send us photos of your wall, its dimensions, your room colours and any references. We propose a design, then put the design, exact size, finish, frame, price, payment stages and timeline in writing before any work begins.

Question 2

How do I pay, and is it safe?

Accepted Answer

Collection pieces: Once your order is confirmed, we send you the price in writing. 50% confirms the order and begins your piece, and the balance is due before dispatch. You can pay by UPI or a payment link, and you'll receive a confirmation for every payment. Custom commissions: Commissions are paid in three stages against a written confirmation: 15% to book your slot and begin the sample panel, 35% when you approve the sample panel, and 50% before dispatch — after you've seen the finished piece on video and in photos. Dispatch goes out as soon as that final payment clears. You'll get a confirmation for every payment.

Question 3

How long does an order take?

Accepted Answer

Collection pieces: Each piece is handmade and made to order: usually 3–7 days to sculpt, cure and finish (8–12 days for a large piece), then about 2–5 days to reach you. We confirm the exact timeline for your order on WhatsApp. Custom commissions: Roughly two to three weeks end to end: the sample panel takes 2–3 days, the full piece 8–10 days from your approval of that sample, and delivery 2–5 days. The 8–10 days figure applies to commissions only — it isn't the making time for pieces from the collection.

Question 4

Do you ship across India? Are there delivery charges?

Accepted Answer

Collection pieces: Yes, we ship across India. The delivery charge depends on your location and the piece — we confirm it on WhatsApp before you pay. We share tracking once your order is on its way. Custom commissions: Yes, and wherever possible a commission is delivered personally by our team rather than by courier. Packing and crating are included in the quoted price; delivery is charged separately and agreed in writing before work begins.

Question 5

Do you take large custom pieces?

Accepted Answer

Custom commissions: Yes. Large pieces are designed around one specific wall and sculpted from scratch, with a sample panel approved before the full piece begins. See our Custom Commissions page for the full process.

Question 6

How is a commission priced?

Accepted Answer

Custom commissions: Every commission is quoted individually, because price depends on the finished size, the depth and density of the relief, the finish and frame, and how the piece will be packed and transported. We quote once we've seen your wall photos and dimensions, and the figure is fixed in writing before any work starts — it doesn't change later.

Question 7

Will my piece look exactly like the reference image?

Accepted Answer

Not pixel-for-pixel, and that's the point of handmade work. The composition, colours, proportions and frame will match what we agreed — on a commission, that's the design you approved in writing. The exact placement of each ridge and layer carries its own character. If you want something reproduced exactly, we'll tell you honestly before you pay.

Question 8

What if I don't like the finished commission?

Accepted Answer

Custom commissions: The sample panel exists so this never happens: you approve the real texture and colours before the full piece begins, and we share progress photos and videos all the way through, then a complete video and photo set of the finished piece before packing. If the sample isn't right, don't approve it — 90% of your booking amount comes back to you; the 10% covers material already used on your panel.

Question 9

Can I cancel a commission?

Accepted Answer

Custom commissions: Yes, any time before you approve the sample panel — 90% of your booking amount is refunded. Once the full piece has begun, a commission can't be cancelled. (Orders from the collection work differently — see the next answer.)

Question 10

Can I cancel an order from the collection?

Accepted Answer

Collection pieces: Yes, within 24 hours of confirming it, as long as we haven't started crafting it. Once making has begun, the order can't be cancelled — especially a personalised piece, which is made only for you.

Question 11

How is a large piece delivered safely?

Accepted Answer

Custom commissions: Wherever possible we deliver it ourselves rather than handing it to a courier. Packing and crating are included in the quoted price; delivery is charged separately and agreed in writing before work begins.

Question 12

Can I get a custom name plate or custom colours?

Accepted Answer

Collection pieces: Absolutely — name plates are fully personalised with your name, colours and motifs, at our standard sizes. Most pieces can be made in custom colours or sizes too. Just tell us when you message. (A large piece designed around a whole wall is a commission — that's a different process.)

Question 13

Are the pieces really handmade?

Accepted Answer

Yes. Every piece is sculpted, painted and finished by hand by one maker. Small variations in colour and texture are natural and unique to your piece — part of the craft, not defects.

Question 14

What if my order arrives damaged?

Accepted Answer

Collection pieces: We pack every piece with great care. Tell us on WhatsApp within 24 hours of delivery, with photos, and we'll repair it. Custom commissions: Commissions are usually delivered personally by our team, so we hand the piece over in person. When one goes by courier, the same rule applies. Tell us on WhatsApp within 24 hours of delivery, with photos, and we'll repair it.

Question 15

Do you accept returns?

Accepted Answer

Collection pieces: Because every piece is handmade and made to order (often personalised), we're unable to accept returns, exchanges or replacements. We share photos of your finished piece before dispatch so you know exactly what's coming, and a piece damaged in transit is repaired. Refunds are issued only if we're unable to fulfil your order. Custom commissions: Your protection on a commission comes before the full piece is made, not after delivery. We sculpt a sample panel first, in your real texture and colours. If it isn't right, don't approve it: 90% of your booking amount is refunded, and the 10% kept covers material already used on your panel. You can also cancel on the same terms at any point before you approve it. Once you approve the sample, the full piece begins; you see it in progress and in a complete video and photo set before it's packed. Because it's made for one wall, a delivered commission isn't returned or replaced.